Resource hub · Cloud & Compliance
Resources for hospitality venues
Practical help for UK pubs, restaurants, small hotels and B&Bs that deal with guest feedback and complaints. Here you will find word-for-word scripts for handling a complaint at the table, templates for replying to a bad review, a complaints procedure you can edit in 20 minutes, and a log that tracks how quickly you answered. Two explainers set out what the Consumer Rights Act 2015 and the UK fake reviews rules mean for a venue, with links to the official sources. Everything is free to use. It is general information, not legal advice, and every regulation page shows the date it was last checked.
We're building this hub
Nothing is published for hospitality venues yet. Each guide, template and tool is checked by someone who knows the trade before it goes up, and that takes time.
The software for this trade is Digital Guest Book & Compliance Engine. Join its waitlist and we'll email you once, when it's ready for you.